Faq | Megoo Couriers

What are your opening hours?
Mon - Fri: 9am - 6pm

Saturday: 10am - 3pm

Sunday: Closed
How do I book a courier?
The easiest way is to book online, it’s simple and quick, especially if you've us before. You can of course also book over the phone with one of our friendly admin or a instant quote now.
Do you offer daily collections?
You are eligible for daily collection, reduced shipping rates and credit if provided by our admin team
How do I raise a complaint?
Formal complaints should be sent to us in writing at:

20 - 22

Wenlock Road,

London,

N1 7GU

But for a rapid response please call us
Can you also please refund the cancellation fee?
Unfortunately, the cancellation fee is non-refundable.
How do I tell if a delay was the carrier's fault?
Your tracking history will display the full journey of your parcel, including information on any delays that may have occurred.
Do you provide Evening Collection?
MeGoo offers collection up to 8PM, if pre booked but even then they will not guarantee evening collection past 6PM, Saturdays very also
Do you provide (pod) proof of delivery?
Yes, normally within 10 minutes of delivery being completed
How Long Before My Delivery Arrives?
Unless you have selected a timed option, our drivers will be sent to your collection point within 60 minutes of you making your booking and then deliver straight to the final destination.
Are My Good Protected?
All drivers have to undergo a vigorous vetting process before being allowed to deliver. Only fully insured, fully tracked and responsible sameday courier drivers are allowed to deliver for us and all good are covered up to £5000

What is an FAQ section?
It stands for frequently-asked questions, and it's a page on a website that gives quick answers to customer questions. The idea is to keep the answers short and direct so that people find info quickly. We write it as “an FAQ

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